Let’s face it. People love their cars and they are essential when we need to go places; as a result the opportunity exists for running a successful auto repair business. Running a business may be a tough task for anybody, but by learning the 6 simple steps below, your ride to running a successful auto repair business will be a smooth one.
Barb Nefer wrote an article entitled ”How to Run a Successful Auto Repair Business” where she detailed six steps in running a successful auto repair business.
6 Steps in Running a Successful Auto Repair Business
Step 1. Decide whether you will open your own auto repair business or whether you will purchase an established business.
The advantage of opening your own auto repair business is that you tend to do everything that you want. You are the boss! You do not need to obey any rules from the franchisor. You make your own rules! However, if you purchase an established business, then everything is set, meaning everything is ready. All you have to do is to sign the agreement and hire your workers. Location and equipment are included when you purchase an established business.So think about it.
Step 2. State your ethical standards up front. Many customers are leery of auto repair businesses because they have a reputation of making people pay for unnecessary repairs or charging for work that is never performed.
Be honest to your customers. Don’t overprice the bills so that customers will not be judging your business. It will be good if from time to time you explain to them what has to be done with their cars and how you repaired them so that they will understand how you operated the business. Just show to them that you are in the business with good ethical standards.
Step 3. Offer a guarantee. When a customer is paying for an expensive car repair, she wants some assurance that the vehicle will work properly or that you will take care of the issue if it does not.
This usually happens to customers who are a bit leery of the work being done to their car. When repairing a car, expensive or not, auto repair business most likely assures their customers a guarantee. If something went wrong, auto repair owners accept back job.
Step 4. Treat employees well to eliminate high turnover. An auto repair business that has a constant turnover of mechanics will have difficulty maintaining its quality. This can give it a bad reputation and keep it from being successful.
Employees are one of the important factors of one’s business success. Treating the employees well can result to their loyalty and dedication to their jobs. Appreciating their work through affirmation and token helps them become more motivated.
Step 5. Resolve customer complaints promptly. Although there will always be some unreasonable customers, most will be willing to come to a compromise if you are willing to work with them. Discuss the problem without judging them or making them defensive, and ask them what they feel an equitable solution would be. If you agree that it’s fair, you’ve got a resolution. If not, be prepared to give an alternative solution.
Many businesses become successful through word of mouth. If customers like your job they tend to share it to their friends while their friends share it to their friends as well. The power of words! That is why if there are complaints from the customers, you have to deal with it immediately. Listen to the issues and try to explain the things that should be done. You have to act calm even if you hate the customer’s blabbering. Remember, customer is always right!
Step 6. Reward regular customers. Repeat customers are key to running a successful auto repair business. Not only do they provide income themselves, they also are likely to refer others to your business. Send out periodic offers for a free or discounted oil change, a discount on their next repair or some other goodwill gesture. While it may cost you in the short term, it will pay off in the long term by reinforcing customer loyalty.
Rewarding your customers may not only come by giving them discounts. You can offer them a treat for lunch or dinner by way of thanking them for their trust in your busienss. You can also give them tokens such as wine on their birthdays or anything that they can feel bein appreciated.
Running an auto repair business is tough but think of the outcome if you will manage it well. Following the six steps will help your auto repair business succeed.